Luxology Returns Policy
Sales of all products are Final.
Please confirm your purchase carefully before ordering.
We only permit the return of products shipped in error due to a Luxology shipping or order processing error. If you believe Luxology has shipped you an incorrect product, please do not open the sealed packaging of the individual product. Opened products cannot be returned.
If you receive the incorrect product...
If you have received an incorrect product due to a Luxology shipping or order processing error, please use the following return process:
Please contact Luxology customer service to request a Return Material Authorization (RMA). An RMA request must be made within 15 days of receipt of the product in accordance with Luxology’s return policy.
Phone
650-336-1380 (voice)
650-336-1386 (fax)
9:30 am to 5:00 pm Pacific Time
E-mail
Click to contact Customer Service via web contact form.
If the RMA is approved, the service representative will issue you a RMA Number and provide you with information on how to return the product to Luxology at:
Luxology, LLC
2525 East Charleston Road
Suite 104
Mountain View, CA 94043-1636
In order to speed up the process, the product must be returned unopened to Luxology within 15 business days of the issuance of the RMA. All products must be in the original, unmarked packaging including manuals, documentation, CD(s) and/or DVD(s).
Please contact Luxology Sales if you have questions...
You can order products or ask sales questions via telephone, fax or web form.
| Sales Telephone | (650) 336-1380 Voice | Call us 9 a.m. to 5 p.m. Pacific Time |
| Sales Fax | (650) 336-1386 Fax | Fax in your purchase orders |
| Web Form | Contact us online | You will get a reply via email |
If you have Support Questions...
If you need help using Luxology software, please contact Luxology Support on our Support Contact page. If you think you have found an issue (e.g. bug), please submit the error using the special form on your My Account page. For a quick tutorial on how to submit a bug report, please see this thread on the Luxology Forum.
