Policies for Physically-Shipped Products
What are Physically-Shipped Products?
Physically-shipped products include items such as a DVD within a case, a book or an article of clothing, that must be shipped to your address by a shipping company.
What are Electronically Downloaded Products?
When you purchase our software, it becomes available to you in your User Account via an electronic download over the Internet (e.g., via http protocol or BitTorrent peer-to-peer software), unless you have specifically ordered a software product that has a physical component, such as a DVD with a case. For these electronically downloaded purchases, please see our policies for Electronically-Downloaded Products.
How long will it take to process my order?
Your physically-shipped product order will be processed and shipped within 2 - 3 business days (holiday and weekend days are excluded). Once the order has been transferred to the shipper, you will receive a tracking number. You can track your purchase online at www.ups.com.
(Most software purchases are also delivered via electronic download; see our policies for Electronically-Downloaded Products.)
Shipping within the USA (Domestic Orders)
Luxology uses UPS for domestic shipping in the United States. Please be advised that UPS will not deliver to a U.S. Post Office Box. UPS Ground service is less expensive, but it is only available in the contiguous 48 states. Saturday delivery is not available. If UPS is unable to complete delivery of a package, a notice will be left at the consignee’s address stating that delivery has been attempted. Thereafter, a second and, if necessary, a third attempt to deliver the package will be made without additional charge. For more information on UPS shipping polices, go to: www.ups.com.
Any and all taxes, tariffs, fees, or similar amounts of any kind relating to orders placed through the Luxology website are the sole and absolute responsibility of the customer.
Shipping outside the USA (International Orders)
Luxology uses UPS for International shipping. For more information on UPS shipping polices, go to: www.ups.com.
Any and all international duties, taxes, tariffs, fees, or similar amounts of any kind relating to orders placed through the Luxology website are the sole and absolute responsibility of the customer.
Return Policy for Physically-Shipped Products
All sales are final so please confirm your order before placing it.
If you believe you received the wrong product in error, do not open individual product packaging! Please see our Returns Policy page for further instructions.
Please contact Luxology Sales if you have questions...
You can order products or ask sales questions via telephone, fax or web form.
| Sales Telephone | (650) 336-1380 Voice | Call us 9 a.m. to 5 p.m. Pacific Time |
| Sales Fax | (650) 336-1386 Fax | Fax in your purchase orders |
| Web Form | Contact us online | You will get a reply via email |
If you have Support Questions...
If you need help using Luxology software, please contact Luxology Support on our Support Contact page. If you think you have found an issue (e.g. bug), please submit the error using the special form on your My Account page. For a quick tutorial on how to submit a bug report, please see this thread on the Luxology Forum.
